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Trails  ›  Stream  ›  36291
hari@pickyourtrail.com
36291
PK
Prakhar Kumar
📞 9962790911  ·  ✉ kumarprakhar.imu@gmail.com
7n Malaysia · Jul 3, 2026 from Pune · 2 Adults
MM SO Meghana ? AO unassigned
Live · refreshes every 12h · last 2h ago
1
User to Lead
2
Lead to Convert
May 6 · Unhappy moment · resolved
3
Convert to Departure
day 1 of 53
4
Departure to Return
5
Post-Return
✈
Departure
53d
Jul 3, 2026
◐
Sentiment
Neutral
1 unhappy · resolved
★
Customer
New
first PYT booking
!
Open items
1
passport pending
✓
Handoff
HOD ✓
Niner T-21

Key Interactions

AI · 2h ago

Prakhar Kumar, first-time PYT customer, confirmed a 7n Malaysia trip for 2 adults on May 10. Sales closed in 11 days with full UPI payment. HOD handed off by Meghana into Plato. Waiting on customer's passport scan; AO not yet assigned. Visa not at risk — Malaysia e-Visa, 53 days of runway.

⚠
Last unhappy moment: Customer waited 4 days for revised itinerary during sales (May 4–8). Flagged on WhatsApp. Resolved May 7. Sentiment recovered on the May 8 call.
Right now Stream is waiting on Prakhar's passport scan · AO assignment also pending · Meghana sent a WhatsApp chase 2 hours ago. View thread →

Overall Summary AI · 2h ago

Prakhar Kumar booked a 7-night Malaysia trip for 2 adults on May 10, departing July 3. Sales closed in 11 days with one friction point — a 4-day delay on revised itinerary during the May 4–8 window. HOD handed off into Plato by Meghana M. Voucher URL pushed to Product API. Waiting on customer's passport scan and AO assignment. No travel risk yet — 53 days to departure.

1

User to Lead

✓ Done · 2 days

Customer landed on the PYT app on Apr 28 via a Google Search ad targeting "Malaysia honeymoon package". Browsed 7 destination pages across 3 sessions before submitting an enquiry on Apr 30. Lead assigned to Meghana M at 4:12pm same day. Opened both post-enquiry WhatsApp drips.

3
App sessions
7
Pages viewed
2/2
WhatsApp opens
Ad
Source · Google
2

Lead to Convert

✓ Won · 11 days

Meghana made first contact via call on May 1 (12m, customer warm, interested in Phuket + KL combo). Quote v1 sent May 2. Customer asked for Langkawi swap on May 3 — revised itinerary promised within 24h but landed only on May 7. Customer flagged the wait on WhatsApp on May 6. Recovery call May 8 (28m, sentiment improved). UPI payment received May 10.

4
Calls · 1h 12m
14
WhatsApp msgs
6
Emails
1
Unhappy moment
⚠ Itinerary delay · May 4–7 resolved ● Quote v2 sent may 7 ● UPI payment received may 10
Conversion velocity
From first enquiry to payment received — typical PYT median for honeymoon trails is 14 days.
11days
3

Convert to Departure

● Active · day 1 of ~53
Day 1 of ~53 in this stage · Niner trigger in 32 days

Trail moved to won on May 10. Voucher URL pushed to Product API (2 attempts, both 200). HOD filled by Meghana with hotel preferences, transfer notes, vegetarian meals flag. AO not yet assigned — next action owner. Passport scan pending from customer (chase sent May 11, no reply). Visa: Malaysia e-Visa, 3-5 day TAT, will start once passport received. AI-Niner typically runs at T-21 (around Jun 12).

53
Days to departure
✓
HOD received
1
Open item
T-21
Niner trigger
● HOD received from sales may 10 ● Voucher URL → Product API may 10 ⏳ Passport scan pending ⏳ AO assignment pending ● Visa not yet initiated
4

Departure to Return

Upcoming · Jul 3 – Jul 10

On-trip stage. When the customer departs, this section refreshes in real time to surface app chats, change requests, AO interventions, and any operational issues during travel.

5

Post-Return

Upcoming · after Jul 10

Feedback, NPS, refunds if any, repeat-intent signals — all feed back into Kundali.

Stage Channel
MAY11
💬
WhatsApp chase sent — passport scan 11:02 am Meghana M Convert→Dep
"Hi Prakhar, quick reminder to share your passport scan so we can start your visa…"
MAY10
⚙
Product API Booking · Voucher URL sent 10:48 pm System Convert→Dep
Voucher URL pushed. Retry count: 1. Response 200.
⚙
Trail pushed to won — task creation triggered 10:42 pm System Convert→Dep
Trail status: CTW. Sales owner synced with Product (Yes).
📄
HOD handed off by sales 10:30 pm Meghana M Convert→Dep
HOD filled — hotel preferences, transfer notes, Langkawi swap, vegetarian meals.
💰
Payment received · full · UPI 9:14 pm System Lead→Convert
₹2,38,500 / 2,38,500 received. Mode: UPI. Reference: PYT/QR/00xxxxx.
MAY9
📋
Passenger details added · 2 pax 3:18 pm Meghana M Lead→Convert
Lead pax: Prakhar Kumar; Pax 2: Sneha Kumar (spouse).
MAY8
📞
Call: quote re-discussion · 28m 14s 4:02 pm Meghana M ↔ Customer Lead→Convert
AI summaryCustomer happy with revised itinerary. Asked about flight options (preferred AirAsia direct). Agreed to UPI payment within 48h. Sentiment improved from neutral to positive on this call.
📩 5 WhatsApp messages  ·  3 outbound, 2 inbound  expand ▾
MAY6
⚠
Flagged: Unhappy moment detected 9:32 am AI classifier Lead→Convert
Customer WhatsApp: "I have been waiting for the revised itinerary since Sunday. Any update?" — classified as impatience / promise-miss. Resolved May 7.
APR28-30
📱 12 events · User to Lead stage  ·  3 app sessions, 7 page views, 2 notification opens, 1 enquiry, lead assignment, first call  expand ▾

Documents vault

Every doc associated with this trail — passport, PAN, visa application, visa approval, vouchers, payment receipts, HOD, AI-Niner output — in one grid. Click to view or download.

HOD — Handover Dossier Meghana M · May 10
Voucher (Hotel + Transfer + Flight) System · May 10
Payment Receipt — UPI System · May 10
Passport Scan — Sneha Kumar Customer · May 9
Passport Scan — Prakhar Kumar Pending

Customer Kundali · Prakhar Kumar

Lifetime view of this customer with PYT. Confirmed bookings (payment received) get the full summary treatment. Other trails are surfaced as enquiries. Aggregate intel and AI-noticed patterns at the bottom.

Confirmed booking · Trail 36291 · 7n Malaysia · Jul 3, 2026 current
Enquiry · Trail 35912 · Bali · opened Apr 22 parked · no payment
Enquiry · Trail 35840 · Thailand · opened Apr 18 lost · budget mismatch
AI pattern noticed · Customer shops multiple destinations before converting · 3 trails, 1 conversion in 12 days

Trip details

Cost breakdown, allocation, itinerary, payment plan, inclusions. Pulls from existing Plato data structures.

Debug

System events, sync status, errors, source conflicts. For product/eng/ops investigation. Collapsed by default.

Prototype v0.2 · Trail 36291 / Prakhar Kumar from the source Plato screenshot, fleshed out with illustrative interactions. Three palettes (Luxury Neon · Neo Explorer · AI Travel) toggleable top right, with an independent dark mode switch. Stream PRD lives alongside this file.